This amounts to theft, since without the TruApps the tablets lose significant usefulness and value.
In purchasing one of these tablets, a buyer has also purchased the three TruApps, but for any scenario in which the TruApps are lost, whether due to drive failure, file corruption, or because of any “clean” re-installation of Windows, Toshiba provides no straightforward method for re-installing the apps. Toshiba-published specifications for the two tablets can be found atĮxcept for the three TruApps, Toshiba provides downloadable installation packages for every driver and for every software app originally installed on the Encore 2 Write tablets. Included with the tablets is Toshiba's “TruPen” digital stylus, as well as three pre-installed programs or “apps”, called “TruNote”, “TruCapture”, and “TruRecorder.” Taking full advantage of the stylus and of other special hardware, these powerful and exclusive “TruApps” are major selling points for the two tablets, as indicated by the Toshiba advertisement below:
In the marketing and support of its Windows-based “ Encore 2 Write” tabletsĪs of the date of this complaint, Toshiba has marketed its Encore 2 Write tablets in two USA versions, the 8-inch model WT8PE-B264 with MSRP of $349.99, and the 10-inch model WT10PE-A264 with MSRP of $399.99, both sold with 32-bit Windows 8.1 Home/Bing. Proof of deceptive, unfair, and arguably illegal trade practices by Toshiba
